Product & Ordering

1. Are bulbs included with my purchase?
No, bulbs are not provided with our lighting fixtures. However, the recommended bulb type for each product is specified in the product listing to ensure compatibility.

2. When will my pre-order be fulfilled?
Our pre-order period runs from April 23, 2025, to June 20, 2025. Orders will begin shipping on June 25, 2025, and customers will receive updates once their order has been fulfilled. All our products are made to order with extreme care and integrity.

3. Can I request a custom size for a lighting fixture?
Yes! If you need a specific size, please contact us via phone, live chat, or email, and we will do our best to accommodate your request.

4. How do I place a bulk order for a contracting project?
Bulk orders for contracting jobs must be discussed and processed directly with us. Please reach out via phone or email, and we will assist you with pricing and lead times.

5. How can I receive a digital catalog?
When you subscribe to our email newsletter, you'll receive an exclusive digital catalog with expert tips on enhancing your space through lighting.

Warranty & Installation

6. What is the warranty on Athiri Home products?
Each product's warranty details, including coverage and timeframes, are listed in its specifications section. Please refer to the product page for exact warranty terms.

7. Do you recommend professional installation?
Yes, we strongly recommend hiring a licensed contractor for all lighting fixture installations. This ensures safety, compliance with electrical codes, and the best possible outcome for your space.

Shipping & Returns

8. What is your shipping policy?

• Pre-orders will ship starting June 25, 2025.
• We offer standard and expedited shipping within select regions.
• Customers will receive tracking details once their order has been shipped.

9. What is your return policy?

• Because our products are made to order, all pre-orders are final sale and cannot be canceled or returned once the order has been placed.
• If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will assist you in resolving the issue.